This is an award that's very meaningful for Zoho, because it came from the people who matter— Zoho customers. In 2019, PCMag surveyed their readers about their experiences with CRMs, and the results were impressive. Zoho CRM topped the list on several categories, and was found to be the only vendor with a positive NPS score.
Zoho CRM received both the Customer Choice award and the Editors' Choice award, emerging as the leader on both fronts.